Frequently Asked Questions

We offer three main subscription tiers: Weekly Digest (S$45/month), Transportation Pro (S$65/month), and Urban Forecast (S$75/month). Each plan can be billed monthly, quarterly, or annually with discounts for longer commitments. We also offer enterprise custom solutions for larger organizations.

Yes, you can cancel your subscription at any time. Monthly subscriptions can be cancelled before the next billing cycle. Annual subscriptions cancelled mid-term will receive a pro-rated refund for the remaining period, minus a 10% administrative fee.

Yes, we offer team and enterprise pricing for multiple users. Teams of 5-10 users receive a 15% discount, while enterprise plans for 10+ users include custom pricing, dedicated support, and additional features. Contact our sales team for a customized quote.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Singapore-based companies. All payments are processed securely through PCI-compliant payment gateways.

We offer a 14-day free trial for all individual subscription plans. The trial includes full access to all features of your chosen plan. Enterprise clients can request a 30-day evaluation period with custom configuration.

We provide 60 days notice for any price changes. Existing subscribers are guaranteed their current rate for the duration of their current billing cycle plus one additional cycle. We strive to maintain competitive pricing while continuously improving our services.

Our data is updated in real-time through automated monitoring systems and manual verification. Most project updates are reflected in our system within 24 hours. Transportation Pro subscribers receive real-time alerts for urgent updates and changes.

We comprehensively cover all infrastructure projects across Singapore, including major developments in all planning regions. Our Urban Forecast service also includes analysis of cross-border infrastructure impacts and regional connectivity projects affecting Singapore.

Yes, Urban Forecast subscribers can request custom analysis for specific areas or projects. We also offer bespoke consulting services for detailed project analysis, impact studies, and strategic planning support beyond our standard subscription offerings.

Our timeline forecasts have demonstrated 85% accuracy within 3-month windows. We use multiple data sources including official announcements, contractor reports, permit applications, and physical progress verification to ensure the most reliable projections.

Yes, all subscription plans include access to downloadable data sets in CSV and JSON formats. Enterprise clients can access our API for real-time data integration with their internal systems and analytics platforms.

We employ a multi-layer verification process including cross-referencing official sources, on-site inspections, contractor interviews, and industry expert reviews. Our editorial team includes former LTA and URA professionals with deep industry knowledge.

Our services are accessible through web browsers on desktop and mobile devices. We also offer dedicated mobile apps for iOS and Android for Transportation Pro subscribers. All platforms provide synchronized access to your account and data.

Yes, we provide comprehensive onboarding materials including video tutorials, user guides, and live webinars. Enterprise clients receive dedicated training sessions and account management support to ensure optimal use of our services.

We aim to respond to all support inquiries within 4 business hours. Priority support is available for Transportation Pro and Urban Forecast subscribers with a 2-hour response target during business hours.

API access is available for Enterprise subscribers and Transportation Pro annual subscribers. Our REST API provides real-time data access with comprehensive documentation and technical support for integration projects.

We employ bank-level security measures including AES-256 encryption, SSL/TLS protocols, and regular security audits. Our infrastructure is hosted in Singapore-based SOC 2 compliant data centers with redundant backups and disaster recovery systems.

Yes, upon cancellation you can export all your historical data and reports in standard formats. We provide a 30-day grace period after cancellation to download your data before it is permanently deleted from our systems.